Privacy Policy

Last updated: [7/01/2026]

This Privacy Policy explains how REM Candles collects, uses, stores, and protects customer information when you visit our website, place an order, contact us, or interact with our brand.

Information We Collect

We may collect:

Full name

Phone number

Email address

Delivery address

Billing details

Order details

Payment confirmation details

WhatsApp/chat messages

Device, browser, and website usage data

Cookies and analytics data

How We Use Your Information

We use customer information to:

Process orders

Confirm orders

Deliver products

Contact customers about purchases

Handle complaints, returns, refunds, and exchanges

Prevent fraud and misuse

Improve our website and customer experience

Send marketing messages, only where allowed or consented to

Maintain business, accounting, and legal records

Sharing of Information

We may share necessary information with:

Courier companies

Payment service providers

Website hosting providers

Analytics tools

Customer support tools

Legal, tax, or regulatory authorities where required

We do not sell customer personal information.

Payment Information

REM Candles does not intentionally store full card details on its own systems. Payments may be handled by third-party payment providers, banks, or payment gateways depending on the method selected at checkout.

"##"Marketing Messages

If you provide your phone number, email, or WhatsApp details, we may contact you about your order or customer service issue.

Promotional messages will only be sent where permitted. You may request to stop receiving marketing messages at any time.

Data Security

We use reasonable technical and organizational measures to protect customer information. However, no online system is 100% secure, and customers should also protect their own account, phone, and payment details.

Data Retention

We keep customer information only as long as needed for:

Order processing

Customer support

Accounting

Legal compliance

Fraud prevention

Business records

Customer Rights

Customers may contact us to request:

Access to their personal information

Correction of incorrect information

Deletion of information, where legally possible

Removal from marketing communication

Some information may need to be retained for legal, accounting, fraud prevention, or order record purposes.

Children

Our website is intended for customers who can legally place online orders. We do not knowingly collect personal information from children for marketing purposes.

Contact

For privacy-related requests, contact:

REM Candles

Email: candlerem@gmail.com