Lighting the room…
Last updated: 30 September 2026
These Terms of Service apply to your use of the REM Candles website and your purchase of REM Candles products.
By using our website or placing an order, you agree to these Terms.
This website is operated by REM Candles, based in Pakistan.
Contact:
Email: [email protected]
REM Candles sells scented candles and related home fragrance products.
Product photos are for presentation purposes. Minor differences in color, wax finish, label placement, scent strength, frosting, texture, or appearance may occur due to the nature of candle production.
An order is only confirmed when REM Candles accepts and processes it.
We reserve the right to cancel or refuse an order if:
Product is out of stock
Payment is not completed
Customer details are incorrect
Fraud or misuse is suspected
Courier service is unavailable
Pricing or website error occurred
Prices are listed in Pakistani Rupees unless stated otherwise.
REM Candles may update prices, offers, shipping charges, and product availability at any time.
Available payment methods may include:
Cash on Delivery
Bank transfer
Mobile wallet
Card/payment gateway, if available
For advance-payment orders, dispatch may be delayed until payment is verified.
Orders may be cancelled before dispatch.
Once an order has been dispatched, it cannot be cancelled and will be handled according to our Returns, Exchanges, and Refunds policies.
Shipping is handled by third-party courier services. Delivery timelines are estimates and are not guaranteed.
REM Candles is not responsible for delays caused by courier partners, incorrect customer information, public holidays, weather, strikes, law-and-order issues, or events outside our control.
Candles involve an open flame and must be used carefully. Customers are responsible for following all candle safety instructions provided on the website, packaging, product label, and care card.
REM Candles is not responsible for damage, injury, smoke, heat damage, glass damage, fire, or loss caused by misuse, unsafe placement, extended burning, lack of supervision, or failure to follow candle safety instructions.
Scented candles may contain fragrance materials. Customers with fragrance sensitivity, asthma, allergies, breathing issues, pregnancy-related sensitivity, pets, infants, or sensitive household members should use scented candles carefully and in a ventilated space.
Stop use if irritation or discomfort occurs.
REM Candles products are home fragrance products. They are not medical products and are not intended to diagnose, treat, cure, or prevent any disease or condition.
All website content, photos, text, logos, designs, labels, product names, and brand materials belong to REM Candles unless stated otherwise.
Customers may not copy, reproduce, resell, misuse, or use REM Candles branding without written permission.
To the maximum extent allowed by law, REM Candles will not be responsible for indirect, incidental, special, or consequential losses.
Our maximum liability for any approved claim will not exceed the amount paid by the customer for the specific product involved.
REM Candles is not responsible for failure or delay caused by events outside our reasonable control, including courier disruption, natural disasters, strikes, power outages, internet outages, government action, import issues, or law-and-order situations.
These Terms are governed by the laws applicable in Pakistan.
Any dispute will first be handled through customer support. If unresolved, disputes may be handled by the competent courts of Lahore, Pakistan.