Refunds

Last updated: [7/01/2026]

Refunds are only issued after REM Candles reviews and approves the issue.

##Refund Eligibility

Refunds may be approved if:

The wrong product was delivered.

The product arrived broken or damaged.

The product has a verified manufacturing defect.

The order was paid but could not be fulfilled by REM Candles.

##Refunds are not offered for:

Used or burned candles

Opened products

Change of mind

Fragrance preference

Incorrect use of the candle

Customer-provided wrong address

Refused Cash on Delivery parcels

Delays caused by courier partners

Damage reported after the allowed reporting period

Refund Method

##Approved refunds may be processed through:

Bank transfer

Easypaisa/JazzCash, if applicable

Original payment method, if available

For Cash on Delivery orders, approved refunds will usually be processed through bank transfer or mobile wallet.

##Refund Timeline

Approved refunds are processed within 7–14 business days after verification.

Banking delays, payment gateway delays, or wallet service delays may take additional time.

##Shipping Fees

Shipping charges are non-refundable unless the issue was caused by REM Candles.

##Partial Refunds

REM Candles may issue partial refunds where appropriate, including cases where:

Part of the order was affected

Returned product is incomplete

Product packaging is damaged

Customer-side delivery issues caused extra cost

##Final Decision

REM Candles reserves the right to approve, reject, or partially approve refund requests after reviewing the evidence and product condition.