Returns & Exchanges

Last updated: [7/01/2026]

At REM Candles, we inspect and pack every candle carefully before dispatch. Because candles are fragile, scented, and personal-use home fragrance products, returns are limited.

##Eligible Returns

A return or exchange may be accepted only if:

You received the wrong product.

The product arrived damaged or broken.

The product has a manufacturing defect.

The product is unused, unopened, and in original packaging.

Please contact us within 24 hours of delivery for damaged/wrong items, and within 7 days of delivery for eligible unopened returns.

Items Not Eligible for Return

We do not accept returns for:

Used candles

Burned candles

Opened candles

Products damaged after delivery

Products damaged due to incorrect candle use

Change of mind after dispatch

Scent preference issues

Sale, discounted, clearance, or limited-edition items

Custom or personalized orders

Scent Preference

Scent is subjective. We cannot accept a return simply because the customer does not like the fragrance after receiving it, unless the wrong product was sent.

##Exchange Process

To request an exchange, contact us with:

Order number

Full name

Phone number

Photos/videos of the issue

Clear description of the problem

If the issue is approved, we may offer:

Replacement

Exchange

Store credit

Refund, where applicable

Return Shipping

If the issue was caused by REM Candles, we will cover reasonable return/replacement shipping.

If the return is approved for any other reason, the customer may be responsible for return shipping.

##Product Condition

Returned products must be received in original condition. REM Candles reserves the right to reject returns if the product is used, damaged, incomplete, or not returned in original packaging.